Customer services · FAQs
Frequently asked questions.
Quick answers about order turnaround, stock availability, placing or changing an order, cancellations and payment.
Orders
Ordering & turnaround.
The most common questions about receiving, placing and changing an order.
How soon will I receive my order?
While many items are available from stock, adding embroidered badges or other embellishments — even where these are listed on the product for University or Team ranges — can result in a turnaround of up to 10-15 working days before your order can be dispatched. Plain in-stock items are typically dispatched within 24-48 hours.
Can I place my order by telephone or email?
Please call our customer services department on 01282 418418.
I have just placed an order. Can I cancel or amend it?
If your order has not yet entered the picking or production process, you can cancel it by contacting our customer service team by phone on 01282 418418 or by email at sales@surridgesport.com.
Under the UK Distance Selling laws stated in our current policy, you have the right to cancel your contract with us within 7 working days of receiving your order, but we offer 14 days to cancel the contract. Please be aware that this applies only to returnable garments and not to garments that have been embellished in any way.
You will need to advise us of the cancellation in writing so that we can issue a full refund, and we ask that the cancelled items are returned to us. If we do not receive the cancelled items back, we may arrange to have them collected at your cost. For more details, please see our returns policy.
Availability
Sizes & stock.
Why products disappear from the site and what we can tell you about incoming stock.
Why is my size not listed?
The website automatically hides items and sizes that are out of stock where the item is becoming obsolete. If the item or size you require is not showing, it is currently sold out. Please choose an alternative or check back, as stock levels and products are updated daily.
For continuing stock, we may show stock as available so that you can place your order. If the order cannot be completed immediately — within 7 working days — we will contact you to advise you of a delivery date.
When will you have more stock available?
We are not able to provide fully accurate information concerning incoming items or the restocking of existing items. We apologise for the inconvenience. We may be able to provide our best estimate of a delivery date; alternatively, please choose another item or check back, as stock levels and products are updated daily.
Payment
When you are charged.
How payment is taken and how card details are handled.
When will I be charged?
Your card will be charged at the time of ordering as part of confirming your order so that it can be passed to Despatch.
Your credit card details are sent directly to our card processor and are not stored on our server or database.
More help from Surridge Sport customer services.
