Customer services · Artwork
The file types we need for print, dye sublimation and embroidery, plus a simple explanation of vector and raster artwork.
Print & dye sublimation
Editable vector artwork gives us the best quality because it can be resized and adjusted without sacrificing clarity.
When providing logos, sponsorships, crests or other designs, always opt for editable vector formats where possible. This ensures the design can be adjusted without sacrificing its original quality, so it can print crisp and clean.
Raster formats are not editable in the same way and may lose clarity when resized. If you do not have access to vector artwork, we offer a redrawing service at an additional cost determined by the complexity of your design.
Simply saving or converting a low-resolution raster image into a vector file format does not recreate missing detail.
Embroidery
Embroidery artwork follows a different production process from printed artwork.
For embroidery requests, we accept all file types. However, a setup fee applies for digitising designs regardless of format. We digitise and convert your design so that it can be reproduced as individual stitches for embroidery.
Understanding artwork
The simplest way to understand the difference is to look at what happens when each file type is enlarged.
Think of vector artwork like an elastic shape that can stretch without losing its form or clarity. No matter how much you enlarge a vector file, it remains sharp and clear. This makes vector formats ideal for logos and designs.
Raster artwork behaves more like a photograph. If you enlarge a small image too far, it can become blurry or pixelated. Raster formats are ideal for photographs but are generally less suitable for logos and production artwork.
It is good practice to keep original copies of your artwork stored securely. If you are unsure which file type to provide, contact our team and we will work with you to make sure you supply the most suitable artwork.
Whenever you have a design created, ask for an editable vector version. This can save time later if you need to enlarge or change the artwork without losing quality.
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